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38 Customer Service Trends you cant ignore

38 Trends that will make businesses think twice before ignoring Customer Service. Read On –

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Outsourcing Customer Care

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Amplify the Impact

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Voice of the Customer Programs

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Aligning the Mobile Strategies

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Personalized Experience is Priority

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To Formalize Agent Actions

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Suite Solutions from a Single Vendor

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FAQ Section

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48% Customers Abandon the Site

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Knowledge Management

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Start Interaction in One Communication Channel

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Do Other Things While Issue is Getting Resolved

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Email Address

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17% People Prefer Online Help

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70% Organizations Using SaaS

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Increase Agent Productivity & Satisfaction

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Follow up with the Same Person/><br />
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Increase first-contact Resolution Rates

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Customized Offers

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Access to the Full Customer History

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Improve the End-To-End Experience

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Isuue Resolved in a Single Interaction

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Harvested for Inclusion into Knowledge Bases

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Click to Call

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Expect Asssistance in Five Minutes

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From Cost Center To Differentiator

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Immediate Problem Solving with Customers

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Voice is the Primary Communication

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Follow-up After the Inquiry

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A Telephone Number

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Going Online to Find Best Products

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Targeted Offers

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Proactive Outbound Communication

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Live Chat

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12% Rise in Web Self-Service Usage

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24% Rise in Chat Usage

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25% Increase in Community Usage

The post 38 Customer Service Trends you cant ignore appeared first on Customer360.


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